1. User privacy & data protection
- Data is a liability, it should only be collected and processed when absolutely necessary.
- We will never sell, rent or otherwise distribute or make public your personal information.
2. Relevant legislation
2.1 Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
- UK Data Protection Act 1988 (DPA)
2.2 To provide you hotel services, we must collect some personal information according to the law.
3. Personal information that this website collects and why we collect it
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Contact forms and email links
In case you choose to contact us using the contact form on our or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the SMTP. Our SMTP servers are protected by TLS meaning that the email content is encrypted using cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.
3.3 We collect personal data from the hotels official pages in the social media in which your participation is voluntary.
3.4 We collect personal data to provide you services in our hotel. We do this during check-in or during reservation procedure. We may collect data such: name, address, phone no, email address, ID or passport No, date of birth. We also collect payment data(credit or debit card no) and if you are a member of a company, the company’s info in order to issue invoices. We collect the dates of stay in our hotel also.
3.5 We not collect any sensitive personal data or data can lead to that unless you share it voluntary to help us make your stay better or if required by applicable COVID-19 treatment protocols. For example medical data as allergies or disability to help us personalize your needs and provide you special food or disability support you need.
4.0 How we use your personal data.
4.1 According to the law we should collect some personal data to provide you the service you want.
4.2 To provide you personalize services and offers in the hotel, making your stay unique. Like spa services and or welcome drink in the hotels bar from G.R. division.
4.3 To communicate to you our services and offers via an email newsletter. In this case, your email address you submit to us will be forwarded to Istology who provide us with email marketing services. We consider Istology to be a third party data processor (see section 6.0 below). Your email address will remain within Istology’s database for as long as we continue to use Istology’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains in the Istology database, you will receive periodic (approximately once a month) newsletter-style emails from us.
You can unsubscribe any time from the newsletter.
4.4 For analyze and improve our services.
4.5 If you are visiting the hotel as part of a congress or group we may share some of your personal data with the operators for reservation verification only.
4.6 We use some third party companies and we’ll share only the necessary personal data to provide you with the services you need. For example we use a company for taxi services.
4.7 For the authorities if they ask us only.
5.0 How we store, retain and secure your personal information
As detailed in section 3.2 above, if you submit a comment published on this website some personal information will be stored within this website’s database.
For our hotel services we store the personal data to Opera hotel software that is GDPR compatible and is located on secure area in the hotel. We store the data as long as you remain an active customer and as long as the low demands.
Specifically, this is how we intend to discard your personal data:
- Retain inactive accounts: after 5 years.
- Retain cancelled orders: after 5 years.
We implement the right measures for secure your personal data by applying safety politics on the LAN and cryptography for VPN connections.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS
6.0 Our third party data processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0..
- Aegeon Spa
- Dopios IKE
7.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 Data Controller
GRAND HOTEL PALACE
305, Monastiriou str. 54628 Thessaloniki
t. +30 2310 549000, f. +30 2310 549149
9.0 Data Protection Officer