Action Plan

Action Plan

Covid-19 Action Plan

Person in charge for the Implementation of the Action Plan: Yiannis Aslanis
Coordinator of the Action Plan: Maria Chatziparaschi

People in charge for compliance with the Protocols
(by department):

  • Alexandros Kanaris / F&B Manager
  • Irini Matana / Housekeeping
  • Electra Manousakidou / Housekeeping
  • Argyris Papadopoulos / Front Office
  • Christos Koumandaris / Maintenance
  • Kostas Kouros / Kitchen    

Public areas

  • The hotel staff perceives all the basic measures to prevent the transmission of the coronavirus.
  • Temperature measurement is applied to all the staff daily.
  • In all hotel’s public areas antiseptic devices are available (fixed or non-fixed devices).
  • Emphasis has been placed on non-recirculation of air and natural ventilation inside the rooms and other spaces of the hotel.

Host service protocol

  • There is a medical kit available including all necessary equipment (disposable gloves and masks, antiseptics, cleaning wipes, aprons, long-sleeved robe, laser thermometer).
  • Antiseptics have been placed at the hotel’s reception for all guests.
  • All surfaces at the lobby and other public areas are thoroughly disinfected at regular times.
  • Electronic payment of accommodation costs is available.
  • All key cards are thoroughly disinfected before use (in a special disinfection container).

Floor, room and public spaces service protocol

  • Sanitation services have been amplified in all public areas and especially on "high risk" objects.
  • Special attention has been paid to the cleaning, disinfection and ventilation of the rooms during the intervening hours.
  • Regular checks are performed on dishwashers and washing machines (in terms of temperature used and detergent dosage).
  • Rooms are thoroughly cleaned before guests’ arrival.
  • Rooms are being naturally ventilated.
  • Used fabrics, bed linen and towels are placed in special sealed bags or bags with relevant markings, in order to be transported to the laundry areas.
  • Trolleys carrying closed bags containing used linen are disinfected after each use.

Food Services

  • HACCP protocol is implemented.
  • Towels, tablecloths and cutlery are removed and washed, even if not in use.
  • The breakfast serving time has been extended (07:00-11:00) to best serve all guests and to avoid overcrowding.

Buffet service in the restaurant

  • Hand sanitizer is placed at the buffet entrance and the staff recommends guests to use it when they approach the buffet.
  • The required distances should be held while guests are served at the buffet.
  • Guests serve themselves by using antiseptics provided by the hotel.
  • The room-service staff oversees the basic measures to prevent the transmission of the coronavirus COVID-19.
  • All food hygiene rules are applied during food transport inside the hotel.
  • All hygiene requirements are applied during the collection of items that have already been used by guests.

Guests' transfer service

  • Daily schedules

     From Grand Hotel Palace to 15,Tsimiski str. (Goody's) :  10:00, 12:00, 18:00, 20:00.
     From 15,Tsimiski str. (Goody's) to Grand Hotel Palace :  10:20, 12:20, 18:20, 20:20.

Grand Hotel Palace is a five star hotel in Thessaloniki. Grand Hotel Palace is located at a central point at the entrance of the city and has a total capacity of 258 rooms and suites in modern or classic style distributed on the six floors of the neoclassical building of unique architecture. Grand Hotel Palace is the biggest Conference Hotel in Thessaloniki with 13 elegant and multi-purpose conference halls & meeting rooms.


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Monastiriou 305, Thessaloniki, Greece, 54628

+30 2310 549 000